Privacy Policy

What is a Privacy Policy?

At Warrington Speak Up, we’re committed to protecting and respecting your privacy.

This policy explains how we collect and use personal information about people who visit our website and the conditions under which it may be disclosed and how we keep it secure. From time to time we will update this policy so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

This policy was last updated in April 2021.

If you have any questions regarding this policy and our privacy practices you can contact us via email at [email protected] or by writing to us at Warrington Speak Up, The Gateway, 89 Sankey Street, Warrington, WA1 1SR.

Alternatively, you can telephone 01925 246 938.

Who are we?

Warrington Speak Up is an independent advocacy organisation actively promoting social inclusion, equality and social justice for Warrington residents who face discrimination, disadvantage and social isolation.

Warrington Speak Up is a registered charity (no. 1158888).

The registered address is The Gateway, 89 Sankey Street, Warrington, WA1 1SR.

How do we collect information from you?

We obtain information about you when you use our website in the following ways:

Feedback Form

All data submitted via our feedback form for is sent via email to the following email address [email protected] and is only accessible by authorised staff members. We may then use this information to respond to you or carry out a requested action on your behalf.


Cookies are text files stored on your computer and are accessible by the websites which create them. Our website may from time to time use cookies for us to understand user behaviour, to administer the site, to tailor the information presented to a user based on their preferences, and to improve user experience.

Most web browsers automatically accept cookies, however you may delete or disable cookies but please note that you may not be able to take full advantage of our website if you do disable them.

Google Analytics

Our website uses Google Analytics which is an analytics service provided by Google. Google Analytics creates cookies containing information about your use of our website (including your IP address). This information is stored by Google and allows us to see how visitors are interacting with our website and helps us to make improvements to it. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Further information about Google’s privacy policy may be obtained from

What type of information is collected from you?

The personal information we collect via the web site might include the following:

  • Your name and/or the name of your organisation and/or your job title
  • Email address
  • Phone numbers
  • IP address including information regarding what pages are accessed and when

How is your information used?

The information we collect helps us to understand your needs and provide you with a better service. In particular we use information for the following reasons:

  • To maintain internal record keeping
  • To improve our services
  • To customise our website according to your interests

We may also use information for other purposes, which we would explain to you at the point when we collect the information. We are legally required to hold some types of information to fulfil our statutory and contractual obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant agreement you hold with us.

Who has access to your information?

Your information is only accessed by authorised members of our staff.

We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How can you access and update your information?

You have the right to request details about any personal information that we store about you and how it is used. The accuracy of the information we store about you is important to us as it enables us to provide you with the best service we can.

You have the right to ask us to change information we hold about you that you believe is inaccurate or out of date.

To request a copy of your personal information or to request a change to the personal information we store about you, please contact us via email at [email protected] or by writing to us at

Warrington Speak Up, The Gateway, 89 Sankey Street, Warrington, WA1 1SR.

Alternatively, you can telephone 01925 246 938.

We will provide and update your personal information within 30 days. This can be extended up to 2 months in more complex cases, however in such cases you will be notified of the extended response period. This service is free of charge although we reserve the right to make a charge where there have been multiple or excessive  requests.

As a security measure, you may be asked to verify that you are the person who you are requesting personal information about, or that you have their permission to do so in cases where you have legal powers to act on their behalf.

Warrington Speak Up will need to satisfy itself that the third party making the request has the individual’s permission to act on their behalf. It is the third party’s responsibility to provide this evidence, which could be a written authority to make the request, or a power of attorney.

If a person does not have the mental capacity to manage their own affairs (under the Mental Capacity Act 2005) and for example you have a Lasting Power of Attorney with authority to manage their property and affairs or health and welfare, you will have the right to access information about the person you represent to help you carry out your role.

How long do we keep your information?

We comply with our legal and contractual obligations for the retention and deletion of personal information. We shall not keep personal information for longer than is necessary by law for the purpose for which it was originally collected. For more information please request a copy of our record retention policy.

Your ‘Right to be Forgotten’

You have the right to request that we erase all personal information we store about you unless we are required by law to keep it. To request erasure of your personal information please contact us: via email at [email protected] or by writing to us at Warrington Speak Up, The Gateway, 89 Sankey Street, Warrington, WA1 1SR.

Alternatively, you can telephone 01925 246 938.


We take the security and protection of any personal information that you entrust to us very seriously. We have security precautions in place to protect the loss, misuse or alteration of your information. When you provide us with personal information, we take steps to ensure that it’s treated securely and is used as explained to you at the point of collection. Any sensitive information that we share with a third party at your request, is encrypted and sent via egress switch (  This is protected with 128 Bit encryption via SSL.

Non-sensitive details such as your email address are transmitted normally over the internet which can never be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this

password confidential. We ask you not to share your password with anyone.

Our website may contain links to other websites run by other organisations.

This privacy policy only applies to our website. Please note we cannot be responsible for the privacy policies and practices of other sites. In addition, if you visited our website via a link from a third party site, we cannot be responsible for the privacy policies and practices of that third party site. We encourage you to check the

privacy policy of that third party site.

18 or Under

If you are aged 18 or under‚ please get permission from a parent or guardian beforehand whenever you provide us with personal information.

By giving us any personal information you are agreeing to our use of that information as outlined in this privacy policy.

Additional Information

Warrington Speak Up have a comprehensive set of up to date policies that ensure we provide a safe, secure and quality service.

The following polices and good practice guidelines are available on request:

  • How we use your personal information
  • Confidentiality and information sharing
  • General data protection
  • Document retention
  • Safeguarding
  • Information and communication technology
  • Range of easy read policies